Returns and Refunds Policy
Thank you for shopping with [Your Company Name]. We strive to provide a seamless and enjoyable shopping experience. Please read our Returns and Refunds Policy carefully to understand your rights and obligations when returning items.
Returns:
Eligibility: We accept returns within [number] days from the date of purchase or delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
Initiating a Return: To initiate a return, please [contact us/email our customer support] with your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Inspection and Processing: Once we receive your return, our team will inspect the item(s) and process the refund if the return is approved.
Refunds:
Refund Method: Refunds will be issued to the original payment method used during the purchase.
Processing Time: Please allow [number] business days for the refund to be processed and reflected in your account.
Exchanges: We currently do not offer direct exchanges. If you need a different size or product, please initiate a return and place a new order.
Cancellations: If you wish to cancel an order, please [contact us/email our customer support] as soon as possible. Once the order is shipped, it cannot be canceled.
Damaged or Defective Items: If you receive a damaged or defective item, please [contact us/email our customer support] immediately with photos of the damaged or defective product, and we will assist you in resolving the issue.
Contact Us: If you have any questions about our Returns and Refunds Policy, please [contact us/email our customer support].